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Shipping & Returns

Shipping Policy

New Coast Direct Ships Standard Shipping Via USPS Or UPS. Standard Shipping Time Will Vary By Your Location, But Typically Means Your Order Will Ship And Deliver Within 5-7 Business Days! Shipping Rates Vary By Size, Weight And Location.

Return Policy

You have up to 30 days from date of purchase to request an exchange or a full refund with no questions asked. The item must be returned with all original packaging and parts and instructions.

Shipping charges are not refundable. All returns should be shipped by an insured carrier.

Exception Section - Items Not Covered Under this return policy:
TVs: If the item is defective the customer will need to contact the Manufacturer directly. If the item is unwanted and was not open, this item may be returned to us per our return policy.

Gaming: (includes Brand New consoles and games for all different types of systems): All of the gaming comes with Manufacturer's warranty unless specified otherwise in the description section of the item. If the item is defective customer will need to contact Manufacturer. If the item is unwanted and was not opened, this item may be returned to us per return policy

 

RMA Policy

All returned merchandise must be accompanied by a valid RMA (Returned Merchandise Authorization) number issued by our Customer Service Department. All merchandise received without a valid RMA # will be refused. To obtain an RMA number you may e mail us at (support@newcoastdirect.com) or call us at 877-824-3864. Please note it will be required to maintain a minimum $100 first order on your Credit Account an exchange only policy is in place for first orders only. We appreciate your help in following this procedure. This will allow us to expedite your refund or exchange

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